@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&family=Poppins:wght@400;500;600;700;800&display=swap');

:root {
    --primary: #005bc5;
    --primary-hover: #00479b;
    --primary-glow: rgba(0, 91, 197, 0.12);
    --primary-dark: #0b2c5c;

    --accent: #FACC28;
    --accent-hover: #e0b61f;
    --accent-glow: rgba(250, 204, 40, 0.25);

    --bg-body: #f8fafc;
    --bg-card: #ffffff;
    --bg-input: #ffffff;

    --text-main: #0f172a;
    --text-muted: #64748b;

    --border: rgba(15, 23, 42, 0.1);
    --border-hover: rgba(0, 91, 197, 0.3);
    --border-focus: #005bc5;

    --success: #25d366;
    --success-glow: rgba(37, 211, 102, 0.2);

    --shadow-main: 0 10px 40px rgba(15, 23, 42, 0.05);
    --shadow-card: 0 15px 50px rgba(11, 44, 92, 0.08);

    --transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

/* Reset & Base Styles */
* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

body {
    font-family: 'Inter', sans-serif;
    background-color: var(--bg-body);
    color: var(--text-main);
    line-height: 1.6;
}

h1,
h2,
h3,
h4,
h5,
h6 {
    font-family: 'Poppins', sans-serif;
}

/* Container Utility */
.container {
    max-width: 900px;
    margin: 0 auto;
    padding: 0 24px;
}

/* Header */
header {
    background-color: var(--bg-card);
    border-bottom: 1.5px solid var(--border);
    padding: 16px 0;
    position: sticky;
    top: 0;
    z-index: 100;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.02);
}

.header-wrapper {
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.logo-link {
    display: flex;
    align-items: center;
}

.logo-img {
    height: 52px;
    width: auto;
    object-fit: contain;
}

/* Fallback styling if logo image is missing */
.logo-fallback {
    font-family: 'Poppins', sans-serif;
    font-weight: 800;
    font-size: 1.6rem;
    color: var(--primary);
    text-decoration: none;
    display: flex;
    align-items: center;
    gap: 8px;
}

.logo-fallback span {
    color: var(--accent);
}

.btn-contact {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    background-color: var(--primary-glow);
    color: var(--primary);
    border: none;
    padding: 10px 18px;
    border-radius: 8px;
    font-family: 'Poppins', sans-serif;
    font-weight: 700;
    font-size: 0.9rem;
    text-decoration: none;
    transition: var(--transition);
}

.btn-contact:hover {
    background-color: var(--primary);
    color: #ffffff;
    transform: translateY(-1px);
}

/* Novo Botão Acompanhar Chamado com Efeito Pulsante e Sombra */
.btn-pulsing-blue {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    background-color: var(--primary);
    color: #ffffff;
    border: none;
    padding: 10px 18px;
    border-radius: 8px;
    font-family: 'Poppins', sans-serif;
    font-weight: 700;
    font-size: 0.9rem;
    text-decoration: none;
    box-shadow: 0 4px 15px rgba(0, 91, 197, 0.4);
    transition: var(--transition);
    animation: pulse-glow 2s infinite;
}

.btn-pulsing-blue:hover {
    background-color: var(--primary-hover);
    transform: translateY(-1px);
    box-shadow: 0 6px 20px rgba(0, 91, 197, 0.6);
}

@keyframes pulse-glow {
    0% {
        box-shadow: 0 0 0 0 rgba(0, 91, 197, 0.5), 0 4px 15px rgba(0, 91, 197, 0.3);
    }
    70% {
        box-shadow: 0 0 0 10px rgba(0, 91, 197, 0), 0 4px 15px rgba(0, 91, 197, 0.3);
    }
    100% {
        box-shadow: 0 0 0 0 rgba(0, 91, 197, 0), 0 4px 15px rgba(0, 91, 197, 0.3);
    }
}

/* Hero Section */
.hero-section {
    text-align: center;
    padding: 50px 0 30px;
    background: radial-gradient(circle at top, rgba(0, 91, 197, 0.05) 0%, transparent 70%);
}

.hero-badge {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    background-color: var(--primary-dark);
    color: #ffffff;
    padding: 6px 16px;
    border-radius: 50px;
    font-size: 0.85rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-bottom: 20px;
}

.hero-badge i {
    color: var(--accent);
}

.hero-title {
    font-size: 2.2rem;
    font-weight: 800;
    color: var(--primary-dark);
    line-height: 1.25;
    margin-bottom: 12px;
}

.hero-title span {
    background: linear-gradient(135deg, var(--primary) 0%, var(--primary-dark) 100%);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
}

.hero-desc {
    color: var(--text-muted);
    font-size: 1.05rem;
    max-width: 620px;
    margin: 0 auto;
}

/* Form Container Card */
.form-card {
    background-color: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 24px;
    padding: 40px;
    margin-bottom: 60px;
    box-shadow: var(--shadow-card);
}

.form-intro {
    background-color: var(--bg-body);
    border-left: 4px solid var(--primary);
    border-radius: 8px;
    padding: 16px 20px;
    margin-bottom: 40px;
    font-weight: 500;
    font-size: 0.98rem;
    color: var(--primary-dark);
    display: flex;
    align-items: center;
    gap: 12px;
}

.form-intro i {
    font-size: 1.4rem;
    color: var(--primary);
}

/* Form Sections */
.form-section {
    margin-bottom: 40px;
    border-bottom: 1.5px dashed var(--border);
    padding-bottom: 30px;
}

.form-section:last-of-type {
    margin-bottom: 30px;
    border-bottom: none;
    padding-bottom: 0;
}

.section-header {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 24px;
}

.section-icon {
    width: 42px;
    height: 42px;
    border-radius: 10px;
    background-color: var(--primary-glow);
    color: var(--primary);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.35rem;
    border: 1.5px solid rgba(0, 91, 197, 0.15);
}

.section-title {
    font-size: 1.3rem;
    font-weight: 700;
    color: var(--primary-dark);
}

/* Form Fields Grid */
.fields-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 20px;
}

.col-full {
    grid-column: span 2;
}

.form-group {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.form-label {
    font-family: 'Poppins', sans-serif;
    font-weight: 600;
    font-size: 0.88rem;
    color: var(--primary-dark);
    display: flex;
    align-items: center;
    gap: 6px;
}

.input-text {
    width: 100%;
    background-color: var(--bg-input);
    border: 1.5px solid var(--border);
    border-radius: 10px;
    padding: 12px 16px;
    font-size: 0.95rem;
    font-family: 'Inter', sans-serif;
    color: var(--text-main);
    transition: var(--transition);
}

.input-text::placeholder {
    color: var(--text-muted);
    opacity: 0.65;
}

.input-text:hover {
    border-color: var(--border-hover);
}

.input-text:focus {
    outline: none;
    border-color: var(--border-focus);
    box-shadow: 0 0 0 4px var(--primary-glow);
}

textarea.input-text {
    resize: vertical;
    min-height: 120px;
}

/* Checkbox & Radio Tile Grid */
.checkbox-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(240px, 1fr));
    gap: 12px;
}

.checkbox-tile {
    border: 1.5px solid var(--border);
    border-radius: 12px;
    padding: 14px 16px;
    display: flex;
    align-items: center;
    gap: 12px;
    cursor: pointer;
    background-color: var(--bg-body);
    transition: var(--transition);
    user-select: none;
}

.checkbox-tile:hover {
    border-color: var(--border-hover);
    background-color: var(--bg-card);
}

.checkbox-tile input[type="checkbox"],
.checkbox-tile input[type="radio"] {
    width: 18px;
    height: 18px;
    accent-color: var(--primary);
    cursor: pointer;
    flex-shrink: 0;
}

.tile-label {
    font-size: 0.92rem;
    font-weight: 500;
    color: var(--text-main);
    line-height: 1.3;
}

/* Checked states managed by JS toggling custom styling */
.checkbox-tile.checked {
    border-color: var(--primary);
    background-color: var(--bg-card);
    box-shadow: 0 4px 15px rgba(0, 91, 197, 0.05), 0 0 0 4px var(--primary-glow);
}

.checkbox-tile.checked .tile-label {
    color: var(--primary-dark);
    font-weight: 600;
}

/* Custom Text Input for Other Checkbox */
.other-input-container {
    grid-column: span 2;
    margin-top: 8px;
    display: none;
    animation: slideDown 0.3s cubic-bezier(0.4, 0, 0.2, 1) forwards;
}

/* Radios Row */
.radios-row {
    display: flex;
    gap: 16px;
    margin-top: 6px;
}

.radio-tile {
    flex: 1;
    border: 1.5px solid var(--border);
    border-radius: 12px;
    padding: 14px 20px;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    cursor: pointer;
    background-color: var(--bg-body);
    transition: var(--transition);
    user-select: none;
}

.radio-tile:hover {
    border-color: var(--border-hover);
    background-color: var(--bg-card);
}

.radio-tile input[type="radio"] {
    width: 18px;
    height: 18px;
    accent-color: var(--primary);
    cursor: pointer;
}

.radio-tile.checked {
    border-color: var(--primary);
    background-color: var(--bg-card);
    box-shadow: 0 4px 15px rgba(0, 91, 197, 0.05), 0 0 0 4px var(--primary-glow);
}

.radio-tile.checked .tile-label {
    color: var(--primary-dark);
    font-weight: 600;
}

/* Conditional Field Wrappers */
.conditional-field {
    max-height: 0;
    overflow: hidden;
    opacity: 0;
    transition: all 0.4s cubic-bezier(0.4, 0, 0.2, 1);
    pointer-events: none;
}

.conditional-field.show {
    max-height: 300px;
    opacity: 1;
    pointer-events: all;
    margin-top: 15px;
    border-left: 3px solid var(--primary);
    padding-left: 20px;
}

/* Upload Grid & Zones */
.upload-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(240px, 1fr));
    gap: 16px;
    margin-top: 12px;
}

.upload-zone {
    border: 2px dashed var(--border);
    border-radius: 16px;
    padding: 24px 16px;
    text-align: center;
    cursor: pointer;
    background-color: var(--bg-body);
    transition: var(--transition);
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 8px;
    position: relative;
}

.upload-zone:hover {
    border-color: var(--primary);
    background-color: var(--bg-card);
    transform: translateY(-2px);
}

.upload-zone.dragover {
    border-color: var(--primary);
    background-color: var(--primary-glow);
}

.upload-icon {
    font-size: 2.2rem;
    color: var(--primary);
    transition: var(--transition);
}

.upload-zone:hover .upload-icon {
    transform: translateY(-2px);
}

.upload-title {
    font-family: 'Poppins', sans-serif;
    font-size: 0.88rem;
    font-weight: 700;
    color: var(--primary-dark);
}

.upload-hint {
    font-size: 0.75rem;
    color: var(--text-muted);
}

.upload-filename {
    font-size: 0.82rem;
    font-weight: 600;
    color: var(--success);
    margin-top: 4px;
    display: none;
    word-break: break-all;
    max-width: 100%;
}

.upload-zone.active-file {
    border-color: var(--success);
    background-color: var(--bg-card);
    box-shadow: 0 4px 15px rgba(37, 211, 102, 0.05);
}

.upload-zone.active-file .upload-icon {
    color: var(--success);
    animation: bounce 0.5s ease;
}

.upload-zone.active-file .upload-hint {
    display: none;
}

.upload-zone.active-file .upload-filename {
    display: block;
}

/* File input hidden */
.file-input {
    display: none;
}

/* Submit Actions */
.form-actions {
    margin-top: 40px;
}

.btn-submit {
    background-color: var(--accent);
    color: var(--text-main);
    border: none;
    border-radius: 12px;
    padding: 18px 36px;
    font-family: 'Poppins', sans-serif;
    font-weight: 800;
    font-size: 1.1rem;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    cursor: pointer;
    width: 100%;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    box-shadow: var(--shadow-main), 0 6px 20px var(--accent-glow);
    transition: var(--transition);
}

.btn-submit:hover {
    background-color: var(--accent-hover);
    transform: translateY(-2px);
    box-shadow: 0 10px 25px rgba(250, 204, 40, 0.4);
}

.btn-submit i {
    font-size: 1.3rem;
    transition: var(--transition);
}

.btn-submit:hover i {
    transform: translateX(4px);
}

/* Footer Section */
footer {
    text-align: center;
    border-top: 1px solid var(--border);
    padding: 40px 0;
    background-color: var(--bg-card);
    color: var(--text-muted);
    font-size: 0.88rem;
}

footer span {
    color: var(--primary);
    font-weight: 600;
}

/* Animations */
@keyframes slideDown {
    from {
        opacity: 0;
        transform: translateY(-10px);
    }

    to {
        opacity: 1;
        transform: translateY(0);
    }
}

@keyframes bounce {

    0%,
    100% {
        transform: translateY(0);
    }

    50% {
        transform: translateY(-6px);
    }
}

/* Responsive Overrides */
@media (max-width: 768px) {
    .form-card {
        padding: 24px 16px;
        border-radius: 16px;
    }

    .fields-grid {
        grid-template-columns: 1fr;
    }

    .col-full {
        grid-column: span 1;
    }

    .hero-title {
        font-size: 1.8rem;
    }

    .header-wrapper {
        flex-direction: column;
        gap: 16px;
        text-align: center;
    }

    .header-wrapper div[style*="display: flex"] {
        flex-direction: column;
        width: 100%;
        gap: 10px !important;
    }

    .btn-contact,
    .btn-pulsing-blue {
        width: 100%;
        justify-content: center;
    }

    .radios-row {
        flex-direction: column;
        gap: 10px;
    }
}

/* Custom Slim Toast Styling for SweetAlert2 */
.swal-slim-toast {
    display: flex !important;
    align-items: center !important;
    padding: 14px 28px !important;
    /* Increased padding */
    border-radius: 50px !important;
    /* Perfect sleek pill shape */
    box-shadow: 0 8px 24px rgba(11, 44, 92, 0.35) !important;
    background-color: #0b2c5c !important;
    /* Deep Blue */
    color: #ffffff !important;
    /* White text */
    border: 1px solid rgba(250, 204, 40, 0.35) !important;
    /* Solar Yellow accent border */
    min-height: 56px !important;
    /* Increased height */
    width: auto !important;
    max-width: 90vw !important;
}

.swal-slim-toast .swal2-title {
    font-family: 'Inter', sans-serif !important;
    font-size: 0.88rem !important;
    font-weight: 500 !important;
    color: #ffffff !important;
    margin: 0 0 0 10px !important;
    padding: 0 !important;
}

.swal-slim-toast .swal2-icon {
    font-size: 0.8rem !important;
    width: 20px !important;
    height: 20px !important;
    margin: 0 !important;
    padding: 0 !important;
    border: none !important;
    color: #facc28 !important;
    /* Solar Yellow Icon */
}

/* Force SweetAlert2 internal warning elements to render yellow */
.swal-slim-toast .swal2-icon.swal2-warning {
    border-color: #facc28 !important;
    color: #facc28 !important;
}

.swal-slim-toast .swal2-icon.swal2-warning .swal2-icon-content {
    color: #facc28 !important;
    font-size: 1rem !important;
    line-height: 20px !important;
}

.swal-slim-toast .swal2-timer-progress-bar {
    background: #facc28 !important;
    height: 3px !important;
    border-radius: 0 0 50px 50px !important;
}

/* ==========================================================================
   PORTAL DE ACOMPANHAMENTO - CLIENT DASHBOARD & MENSAGENS/CHAT
   ========================================================================== */

/* Badges de Status do Chamado */
.status-badge {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 6px 14px;
    border-radius: 50px;
    font-size: 0.82rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.status-badge.status-analise {
    background-color: var(--accent-glow);
    color: var(--accent-hover);
    border: 1px solid rgba(250, 204, 40, 0.4);
}

.status-badge.status-atendimento {
    background-color: var(--primary-glow);
    color: var(--primary);
    border: 1px solid rgba(0, 91, 197, 0.2);
}

.status-badge.status-finalizado {
    background-color: var(--success-glow);
    color: var(--success);
    border: 1px solid rgba(37, 211, 102, 0.3);
}

/* User Info Header Card */
.user-info-card {
    background-color: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 20px;
    padding: 24px 30px;
    margin-bottom: 30px;
    box-shadow: var(--shadow-card);
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 20px;
}

.user-info-details {
    display: flex;
    align-items: center;
    gap: 16px;
}

.user-avatar {
    width: 54px;
    height: 54px;
    border-radius: 50%;
    background-color: var(--primary-glow);
    color: var(--primary);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.6rem;
    border: 1.5px solid rgba(0, 91, 197, 0.15);
}

.user-meta h3 {
    font-size: 1.15rem;
    font-weight: 700;
    color: var(--primary-dark);
    margin-bottom: 2px;
}

.user-meta p {
    font-size: 0.88rem;
    color: var(--text-muted);
}

.btn-logout {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    background-color: #fee2e2;
    color: #ef4444;
    border: none;
    padding: 10px 18px;
    border-radius: 8px;
    font-family: 'Poppins', sans-serif;
    font-weight: 700;
    font-size: 0.85rem;
    text-decoration: none;
    transition: var(--transition);
    cursor: pointer;
}

.btn-logout:hover {
    background-color: #ef4444;
    color: #ffffff;
    transform: translateY(-1px);
}

/* Tabela de Listagem de Protocolos */
.ticket-table-wrapper {
    overflow-x: auto;
    border: 1px solid var(--border);
    border-radius: 16px;
    background-color: var(--bg-card);
    box-shadow: var(--shadow-card);
    margin-bottom: 40px;
}

.ticket-table {
    width: 100%;
    border-collapse: collapse;
    text-align: left;
}

.ticket-table th {
    background-color: var(--bg-body);
    padding: 18px 24px;
    font-family: 'Poppins', sans-serif;
    font-weight: 700;
    font-size: 0.88rem;
    color: var(--primary-dark);
    border-bottom: 1.5px solid var(--border);
}

.ticket-table td {
    padding: 16px 24px;
    font-size: 0.95rem;
    color: var(--text-main);
    border-bottom: 1px solid var(--border);
    vertical-align: middle;
}

.ticket-table tr:last-child td {
    border-bottom: none;
}

.ticket-table tr {
    transition: var(--transition);
}

.ticket-table tr:hover {
    background-color: rgba(0, 91, 197, 0.015);
}

.ticket-link {
    font-weight: 700;
    color: var(--primary);
    text-decoration: none;
    transition: var(--transition);
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

.ticket-link:hover {
    color: var(--primary-hover);
    text-decoration: underline;
}

/* Chat & Timeline Widgets */
.chat-container {
    background-color: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 24px;
    box-shadow: var(--shadow-card);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    margin-top: 30px;
    margin-bottom: 50px;
}

.chat-header {
    background-color: var(--bg-body);
    padding: 16px 24px;
    border-bottom: 1.5px solid var(--border);
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 12px;
}

.chat-header-title {
    font-family: 'Poppins', sans-serif;
    font-size: 1.05rem;
    font-weight: 700;
    color: var(--primary-dark);
    display: flex;
    align-items: center;
    gap: 8px;
}

/* Seletor de Perfil Simulação */
.profile-sim-toggle {
    display: inline-flex;
    background-color: rgba(15, 23, 42, 0.05);
    padding: 4px;
    border-radius: 30px;
    border: 1.5px solid var(--border);
}

.profile-sim-btn {
    border: none;
    background: transparent;
    padding: 6px 16px;
    font-family: 'Poppins', sans-serif;
    font-weight: 700;
    font-size: 0.78rem;
    border-radius: 30px;
    cursor: pointer;
    transition: var(--transition);
    color: var(--text-muted);
}

.profile-sim-btn.active {
    background-color: var(--primary-dark);
    color: #ffffff;
    box-shadow: 0 4px 10px rgba(11, 44, 92, 0.2);
}

.profile-sim-btn.active.admin-active {
    background-color: var(--accent);
    color: var(--text-main);
    box-shadow: 0 4px 10px var(--accent-glow);
}

.chat-messages {
    padding: 30px 24px;
    max-height: 480px;
    overflow-y: auto;
    background-color: #fafbfd;
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.chat-bubble-wrapper {
    display: flex;
    flex-direction: column;
    max-width: 75%;
    position: relative;
}

.chat-bubble-wrapper.client {
    align-self: flex-end;
    align-items: flex-end;
    margin-left: auto;
}

.chat-bubble-wrapper.admin {
    align-self: flex-start;
    align-items: flex-start;
    margin-right: auto;
}

.chat-bubble-meta {
    font-size: 0.76rem;
    font-weight: 600;
    color: var(--text-muted);
    margin-bottom: 4px;
    display: flex;
    align-items: center;
    gap: 4px;
}

.chat-bubble {
    padding: 12px 18px;
    border-radius: 18px;
    font-size: 0.95rem;
    line-height: 1.5;
    word-break: break-word;
    box-shadow: 0 4px 12px rgba(15, 23, 42, 0.02);
}

.chat-bubble-wrapper.client .chat-bubble {
    background-color: var(--primary-dark) !important;
    color: #ffffff !important;
    border-bottom-right-radius: 4px;
}

.chat-bubble-wrapper.admin .chat-bubble {
    background-color: #eef2f6 !important;
    color: var(--text-main) !important;
    border-bottom-left-radius: 4px;
    border: 1px solid var(--border);
}

.chat-time {
    font-size: 0.72rem;
    color: var(--text-muted);
    margin-top: 4px;
    display: block;
}

.chat-footer {
    padding: 20px 24px;
    border-top: 1.5px solid var(--border);
    background-color: var(--bg-card);
}

.chat-footer .chat-form {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.chat-textarea {
    width: 100%;
    min-height: 120px;
    resize: vertical;
    border: 1.5px solid var(--border);
    border-radius: 12px;
    padding: 12px 16px;
    font-family: 'Inter', sans-serif;
    font-size: 0.95rem;
    color: var(--text-main);
    background-color: var(--bg-input);
    transition: var(--transition);
}

.chat-textarea:focus {
    outline: none;
    border-color: var(--border-focus);
    box-shadow: 0 0 0 4px var(--primary-glow);
}

.chat-actions {
    display: flex;
    justify-content: flex-end;
}

.btn-chat-upload {
    transition: var(--transition);
}

.btn-chat-upload:hover {
    background-color: var(--primary-glow) !important;
    border-color: var(--primary) !important;
    color: var(--primary) !important;
}

.btn-chat-send {
    background-color: var(--accent);
    color: var(--text-main);
    border: none;
    border-radius: 8px;
    padding: 10px 24px;
    font-family: 'Poppins', sans-serif;
    font-weight: 800;
    font-size: 0.88rem;
    text-transform: uppercase;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 8px;
    box-shadow: 0 4px 10px var(--accent-glow);
    transition: var(--transition);
}

.btn-chat-send:hover {
    background-color: var(--accent-hover);
    transform: translateY(-1px);
}

/* Detail cards additional */
.anexos-list {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    margin-top: 6px;
}

.anexo-item-link {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    background-color: var(--bg-body);
    border: 1px solid var(--border);
    padding: 8px 14px;
    border-radius: 8px;
    color: var(--primary);
    text-decoration: none;
    font-size: 0.82rem;
    font-weight: 600;
    transition: var(--transition);
}

.anexo-item-link:hover {
    background-color: var(--primary-glow);
    border-color: var(--primary);
    color: var(--primary-hover);
}

.back-link {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    background: var(--primary);
    color: #ffffff !important;
    font-weight: 700;
    text-decoration: none;
    font-size: 0.88rem;
    letter-spacing: 0.3px;
    margin-bottom: 24px;
    padding: 10px 20px;
    border-radius: 10px;
    box-shadow: 0 4px 14px rgba(0, 91, 197, 0.25);
    transition: var(--transition);
}

.back-link i {
    font-size: 1.1rem;
    transition: transform 0.2s ease;
}

.back-link:hover {
    background: var(--primary-hover);
    box-shadow: 0 6px 20px rgba(0, 91, 197, 0.35);
    transform: translateY(-2px);
}

.back-link:hover i {
    transform: translateX(-3px);
}

/* ==========================================================================
   ADMIN PORTAL - SIDEBAR, KPIS & DASHBOARD CHARTS
   ========================================================================== */

/* Admin Login centralized view */
.admin-login-wrapper {
    max-width: 450px;
    margin: 60px auto 100px;
}

/* Two-column layout */
.admin-layout {
    display: flex;
    min-height: 100vh;
    background-color: var(--bg-body);
}

/* Sidebar navigation */
.admin-sidebar {
    width: 280px;
    background-color: var(--primary-dark);
    color: #ffffff;
    display: flex;
    flex-direction: column;
    position: fixed;
    top: 0;
    bottom: 0;
    left: 0;
    z-index: 100;
    border-right: 1.5px solid rgba(255, 255, 255, 0.05);
    box-shadow: 4px 0 25px rgba(11, 44, 92, 0.15);
}

.admin-sidebar-header {
    padding: 30px 24px;
    border-bottom: 1px solid rgba(255, 255, 255, 0.05);
    display: flex;
    align-items: center;
    justify-content: center;
}

.admin-sidebar-header .logo-fallback {
    color: #ffffff;
    font-size: 1.35rem;
}

.admin-sidebar-menu {
    list-style: none;
    padding: 24px 16px;
    display: flex;
    flex-direction: column;
    gap: 8px;
    flex: 1;
}

.admin-menu-item-link {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 20px;
    border-radius: 10px;
    color: rgba(255, 255, 255, 0.7);
    font-family: 'Poppins', sans-serif;
    font-weight: 600;
    font-size: 0.95rem;
    text-decoration: none;
    transition: var(--transition);
}

.admin-menu-item-link i {
    font-size: 1.2rem;
    transition: var(--transition);
}

.admin-menu-item-link:hover {
    color: #ffffff;
    background-color: rgba(255, 255, 255, 0.05);
}

.admin-menu-item-link.active {
    color: var(--text-main);
    background-color: var(--accent);
    box-shadow: 0 4px 15px var(--accent-glow);
}

.admin-menu-item-link.active i {
    color: var(--text-main);
}

.admin-sidebar-footer {
    padding: 20px 24px;
    border-top: 1px solid rgba(255, 255, 255, 0.05);
}

.admin-sidebar-footer .btn-logout {
    width: 100%;
    justify-content: center;
}

/* Main Content Area */
.admin-content {
    flex: 1;
    margin-left: 280px;
    /* Same as sidebar width */
    padding: 40px;
    min-width: 0;
    /* Prevents flex columns overflow */
}

.admin-content-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 20px;
    margin-bottom: 35px;
    border-bottom: 1.5px dashed var(--border);
    padding-bottom: 20px;
}

.admin-header-title h1 {
    font-size: 1.75rem;
    font-weight: 800;
    color: var(--primary-dark);
}

.admin-header-title p {
    color: var(--text-muted);
    font-size: 0.95rem;
    margin-top: 2px;
}

/* KPIs statistics grid */
.stats-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 20px;
    margin-bottom: 40px;
}

.stat-card {
    background-color: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 20px;
    padding: 24px;
    box-shadow: var(--shadow-card);
    display: flex;
    align-items: center;
    gap: 20px;
    transition: var(--transition);
}

.stat-card:hover {
    transform: translateY(-3px);
    box-shadow: 0 15px 30px rgba(11, 44, 92, 0.06);
}

.stat-icon {
    width: 58px;
    height: 58px;
    border-radius: 14px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.8rem;
    flex-shrink: 0;
}

.stat-icon.total {
    background-color: var(--primary-glow);
    color: var(--primary);
    border: 1.5px solid rgba(0, 91, 197, 0.15);
}

.stat-icon.analise {
    background-color: var(--accent-glow);
    color: var(--accent-hover);
    border: 1.5px solid rgba(250, 204, 40, 0.35);
}

.stat-icon.atendimento {
    background-color: rgba(14, 165, 233, 0.1);
    color: #0ea5e9;
    border: 1.5px solid rgba(14, 165, 233, 0.2);
}

.stat-icon.finalizado {
    background-color: var(--success-glow);
    color: var(--success);
    border: 1.5px solid rgba(37, 211, 102, 0.25);
}

.stat-details {
    display: flex;
    flex-direction: column;
}

.stat-value {
    font-family: 'Poppins', sans-serif;
    font-size: 1.65rem;
    font-weight: 800;
    color: var(--primary-dark);
    line-height: 1.2;
}

.stat-value span {
    font-size: 0.88rem;
    color: var(--text-muted);
    font-weight: 500;
}

.stat-label {
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-top: 4px;
}

/* Charts and graphics cards layout */
.dashboard-row-grid {
    display: grid;
    grid-template-columns: 2fr 1fr;
    gap: 24px;
    margin-bottom: 40px;
}

.dashboard-row-grid.full-width {
    grid-template-columns: 1fr;
}

.dashboard-card {
    background-color: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 24px;
    padding: 30px;
    box-shadow: var(--shadow-card);
}

.dashboard-card-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 24px;
    border-bottom: 1px solid var(--border);
    padding-bottom: 15px;
}

.dashboard-card-title {
    font-family: 'Poppins', sans-serif;
    font-size: 1.15rem;
    font-weight: 700;
    color: var(--primary-dark);
    display: flex;
    align-items: center;
    gap: 8px;
}

.chart-wrapper {
    position: relative;
    height: 300px;
    width: 100%;
}

/* Admin lists table tweaks */
.admin-table-wrapper {
    overflow-x: auto;
}

.admin-table {
    width: 100%;
    border-collapse: collapse;
}

.admin-table th {
    background-color: var(--bg-body);
    padding: 14px 18px;
    font-family: 'Poppins', sans-serif;
    font-weight: 700;
    font-size: 0.82rem;
    color: var(--primary-dark);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    border-bottom: 1.5px solid var(--border);
}

.admin-table td {
    padding: 14px 18px;
    font-size: 0.92rem;
    color: var(--text-main);
    border-bottom: 1px solid var(--border);
    vertical-align: middle;
}

.admin-table tr:last-child td {
    border-bottom: none;
}

.admin-table tr {
    transition: var(--transition);
}

.admin-table tr:hover {
    background-color: rgba(0, 91, 197, 0.012);
}

.btn-manage-chat {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    background-color: var(--primary);
    color: #ffffff;
    border: none;
    padding: 8px 14px;
    border-radius: 6px;
    font-family: 'Poppins', sans-serif;
    font-weight: 700;
    font-size: 0.8rem;
    text-decoration: none;
    transition: var(--transition);
}

.btn-manage-chat:hover {
    background-color: var(--primary-hover);
    transform: translateY(-1px);
    box-shadow: 0 4px 10px var(--primary-glow);
}

/* Sidebar Mobile Top Bar Responsive Drawer */
.mobile-admin-bar {
    display: none;
    background-color: var(--primary-dark);
    padding: 16px 24px;
    color: #ffffff;
    align-items: center;
    justify-content: space-between;
    position: sticky;
    top: 0;
    z-index: 110;
    border-bottom: 1px solid rgba(255, 255, 255, 0.05);
    box-shadow: 0 4px 15px rgba(0, 0, 0, 0.05);
}

.btn-menu-toggle {
    background: transparent;
    border: none;
    color: #ffffff;
    font-size: 1.5rem;
    cursor: pointer;
}

/* Responsive media layouts */
@media (max-width: 1200px) {
    .stats-grid {
        grid-template-columns: repeat(2, 1fr);
    }

    .dashboard-row-grid {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 992px) {
    .admin-sidebar {
        transform: translateX(-100%);
        transition: transform 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    }

    .admin-sidebar.show-sidebar {
        transform: translateX(0);
    }

    .admin-content {
        margin-left: 0;
        padding: 24px 16px;
    }

    .mobile-admin-bar {
        display: flex;
    }

    .dashboard-card {
        padding: 20px 16px;
    }

    .dashboard-card-header {
        flex-wrap: wrap;
        gap: 10px;
    }

    .admin-content-header {
        flex-direction: column;
        align-items: flex-start;
        gap: 10px;
        margin-bottom: 20px;
        padding-bottom: 14px;
    }

    .admin-header-title h1 {
        font-size: 1.4rem;
    }
}

@media (max-width: 768px) {
    /* Containers */
    .container {
        padding: 0 14px;
    }

    /* Form cards */
    .form-card {
        padding: 18px 14px;
        border-radius: 14px;
        margin-bottom: 24px;
    }

    /* Fields grid collapses to 1 col */
    .fields-grid {
        grid-template-columns: 1fr;
        gap: 14px;
    }

    .col-full {
        grid-column: span 1;
    }

    /* Hero */
    .hero-title {
        font-size: 1.6rem;
    }

    .hero-section {
        padding: 30px 0 18px;
    }

    /* Header */
    .header-wrapper {
        flex-direction: column;
        gap: 12px;
        text-align: center;
    }

    .btn-contact {
        width: 100%;
        justify-content: center;
    }

    /* Forms */
    .radios-row {
        flex-direction: column;
        gap: 10px;
    }

    /* Admin content area */
    .admin-content {
        padding: 16px 12px;
    }

    .dashboard-card {
        padding: 16px 12px;
        border-radius: 16px;
    }

    .dashboard-card-header {
        margin-bottom: 16px;
        padding-bottom: 12px;
    }

    .dashboard-card-title {
        font-size: 1rem;
    }

    /* Stats grid */
    .stats-grid {
        grid-template-columns: repeat(2, 1fr);
        gap: 12px;
        margin-bottom: 20px;
    }

    .stat-card {
        padding: 16px 14px;
        gap: 12px;
        border-radius: 14px;
    }

    .stat-icon {
        width: 46px;
        height: 46px;
        font-size: 1.4rem;
    }

    .stat-value {
        font-size: 1.35rem;
    }

    .stat-label {
        font-size: 0.76rem;
    }

    /* Ticket table */
    .ticket-table th,
    .ticket-table td {
        padding: 12px 10px;
        font-size: 0.85rem;
    }

    .ticket-table-wrapper {
        border-radius: 12px;
        margin-bottom: 20px;
    }

    /* Admin table */
    .admin-table th,
    .admin-table td {
        padding: 10px 8px;
        font-size: 0.85rem;
    }

    /* User info card */
    .user-info-card {
        padding: 16px 14px;
        border-radius: 14px;
        margin-bottom: 18px;
    }

    .user-avatar {
        width: 44px;
        height: 44px;
        font-size: 1.3rem;
    }

    .user-meta h3 {
        font-size: 1rem;
    }

    /* Chat container */
    .chat-container {
        border-radius: 16px;
        margin-top: 16px;
        margin-bottom: 24px;
    }

    .chat-header {
        padding: 12px 16px;
    }

    .chat-messages {
        padding: 16px 12px;
        gap: 14px;
    }

    .chat-footer {
        padding: 14px 12px;
    }

    .chat-bubble-wrapper {
        max-width: 90%;
    }

    /* Admin content header */
    .admin-content-header {
        flex-direction: column;
        align-items: flex-start;
        gap: 10px;
        margin-bottom: 16px;
        padding-bottom: 12px;
    }

    .admin-header-title h1 {
        font-size: 1.25rem;
    }

    .admin-header-title p {
        font-size: 0.85rem;
    }

    /* Chart */
    .chart-wrapper {
        height: 220px;
    }
}

@media (max-width: 576px) {
    /* Stats: 1 column on very small */
    .stats-grid {
        grid-template-columns: 1fr;
        gap: 10px;
    }

    .stat-card {
        padding: 14px 12px;
    }

    /* Admin content tighter */
    .admin-content {
        padding: 12px 10px;
    }

    .dashboard-card {
        padding: 14px 10px;
    }

    /* Form card very tight */
    .form-card {
        padding: 14px 10px;
        border-radius: 12px;
    }

    /* Ticket/admin table very compact */
    .ticket-table th,
    .ticket-table td {
        padding: 10px 8px;
        font-size: 0.8rem;
    }

    .admin-table th,
    .admin-table td {
        padding: 8px 6px;
        font-size: 0.8rem;
    }

    /* Chat bubbles wider */
    .chat-bubble-wrapper {
        max-width: 95%;
    }

    .chat-bubble {
        font-size: 0.88rem;
        padding: 10px 14px;
    }

    .back-link {
        font-size: 0.82rem;
        padding: 8px 14px;
        margin-bottom: 16px;
    }

    /* Btn submit */
    .btn-submit {
        padding: 14px 20px;
        font-size: 0.95rem;
    }
}